With multi-user mode in QuickBooks, multiple QB users can work on the same company file simultaneously. To use multi-user mode, each useris required to have a QuickBooks license and all the QB users must be on a network.
A QuickBooks user may at times face QuickBooks multi-user mode not working problem.
What can lead to QuickBooks multi-user mode not working?
Some of the reasons are –
- No QuickBooks installed on server.
- Improper hosting settings.
- Firewall or antivirus blocking communication.
- Database server cannot open QB file.
- Improper Windows file permissions.
How to troubleshoot QuickBooks multi-user mode not working?
You can troubleshoot QuickBooks multi-user not working by applying the following solutions:
QB QuickBooks Database Server Manager
Open QuickBooks Database Server Manager in server computer. Find the folder in which company file/files are stored. Choose Scan. Now, check for QuickBooks multi-user not working issue.
Verify hosting mode
Verify that hosting mode is off on all user computers, but not on the server or hosting computer. After verifying, see if the error is appearing.
Check for QuickbooksDBXX and QBCFMonitorService
Check whether QuickBooks services – QuickbooksDBXX and QBCFMonitorService- are in running state on the server computer. If not, start them. Set Automatic as startup type. For each of the services, select restart the service for the first, second and subsequent failures.If QuickBooks multi-user mode not working issue is still not solved, make sure thatQuickBooksDBXX service belongs to the administrator group and has required permissions.
Ensure QB can communicate
Change the settings of your firewall program or antivirus software. Set up exceptions in your firewall software for ports used by QuickBooks accounting software for communication. Optimize the settings of your antivirus program so that your QuickBooks accounting software can communicate. If the error does not get fixed, you can do file path testingto test whether QB can exchange data with the server. Before carrying out this step, make sure that Network Discovery is on. Also, you should know the server name.
New QB company file folder
On the host computer, you have to create a new folder for QB company file. Ensure that company files are shareable.In the new folder, copy the .qbw file and test if you can open in multi-user mode the company file.
QuickBooks multi-user mode not working problem should get fixed by applying above solutions.But, if you are unable to troubleshoot this issue or any other issue with QuickBooks accounting software, feel free to call at Accountant Squad’s QuickBooks Support Number 1-888-502-0363 for getting instant technical support.